Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information directly from you when you voluntarily provide it to us or as is required to make use of our financial products. This includes information such as your name, email address, phone number, postal address, residential address, Identification number and any other information relevant to making use of our services.

Automatically Collected Information

When you access or use our Website, certain information may be collected automatically. This information may include your IP address, browser type, operating system, device identifiers, pages visited, and other usage data.

2. How We Use Your Information

Provide Services

We may use the information we collect to provide you with the services and features that we offer, respond to your inquiries, and fulfil any requests you make.

Communication

We may use your contact information to communicate with you regarding updates, promotions, and other relevant information about our services. You can opt-out of these communications at any time by following the instructions in the communication or contacting us directly. We are required by law to contact you regarding any active policies that you have with us which you may not have the option to opt-out of.

Improve our Services

We may use your information to analyse and improve our Website’s performance, functionality, and user experience as well as improve our internal processes, procedures and the quality of service that we provide to yourself and our client base.

Legal Compliance

We may use and disclose your information to comply with applicable laws, regulations, legal processes, or government requests in line with the Promotion of Access to Information Act 2 of 2000.

3. How We Protect Your Information

Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is completely secure. Therefore, we cannot guarantee the absolute security of your information.  Please ensure that you only use the secure website when interacting with Assured Life Consultants.

Retention of Data

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, however where applicable, we may retain your information for a period of at least 5 years after termination of our financial product or entering into a transaction. This is in order for us to comply with the provisions set out in the Financial Advisory and intermediary Services Act 37 of 2002 and the Financial Intelligence Centre Act 38 of 2001.

4. Sharing Your Information

Third-Party Service Providers

We may engage third-party service providers to assist us in delivering our services or improve our Website. These service providers will have access to your personal information solely for the purpose of providing their services to us and are obligated not to disclose or use it for any other purpose. Take note that the financial products that we offer are insured by Licensed insurers, whom we are required to provide your personal information to. These insurers are Old Mutual Alternative Risk Transfer (OMART) and Centriq Life Insurance Company Ltd.

Legal Requirements

We may disclose your information to comply with legal obligations, respond to governmental requests, protect our rights, privacy, safety, or property, or enforce our policies or contracts.

5. Your Choices and Rights

Opt-Out

You may choose not to receive promotional communications from us by following the opt-out instructions in our emails or by contacting us directly.

Access, Correct, or Delete Information

You have the right to access, correct, or delete your personal information held by us. To do so, please contact us using the information provided in the “Contact Us” section below. Note that this right is on condition that you do not have an active policy with our offices.

6. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the Privacy Policy.

7. Right of access to information

The Promotion of Access to Information Act (PAIA) coupled with POPIA offer an individual the right to access information held by a public or private body in certain instances. This right can be exercised in accordance with the Assured Life PAIA manual.

8. Correction of your information

You have the right to correct any of your personal information held by Assured Life Consultants (pty) Ltd. This right should be exercised in accordance with the procedure outlined in the Assured Life PAIA manual.

9. Objection to processing of your information

In accordance with POPIA, you may object to our processing of your personal information on reasonable grounds relating to your particular situation, unless legislation provides for such processing.

10. Complaints

Should you have a complaint or concern regarding the processing of your personal information, your complaint may be submitted to popi@assuredlife.co.za

11. The Information Regulator

Whereas we would appreciate the opportunity to first address any complaints regarding our processing of your personal information, you have the right to complain to the information Regulator, whose contact details are:

The Information Regulator

JD House, 27 Stiemens Street, Braamfontien, Johannesburg, 2001

P.O. Box 31533, Braamfontien, Johannesbyurg, 2017

Complaints email: complaints.IR@justice.gov.za

General enquiries email: inforeg@justice.gov.za