Submit a claim
In the unfortunate event that you or a loved one faces a crisis; our claims team is here to guide you through the claims process for your Credit Life Insurance policy.
How to Claim
Step-by-step
Contact Us
Call us on 021 054 1782, Email us at claims@assuredlife.co.za, or simply fill out the form for a callback.
Consultation
One of our experienced consultants will get in touch to explain the claims process and help you gather the required documents.
Submit Documents
Once you've completed all the necessary documentation, submit these to our claims team as soon as possible.
Assessment
Our claims team will review your claim and may request additional information.
Validation and Approval
Once all information has been verified, you will be notified of the approval process.
Payout
Upon approval, the claim will be paid out according to the policy details and your indicated preferences.
Submit a Claim
In the event of a crisis affecting you or a loved one, our claims team is available to provide guidance and support throughout the claims process for your Credit Life Insurance policy.
Fill in your details below, and we will call you back.
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Got questions about the process?
Find answers to common queries in our FAQ section.
Your assurance matters to us.
The required documents can vary based on the claim type (e.g., job loss, death, illness). Our consultants will guide you through this.
Beneficiaries should contact us directly to initiate the claim process, and we'll guide them through each step.
The duration for claims processing can vary, but we aim to resolve claims as swiftly as possible, typically within 30 days after all required documentation has been submitted and verified.
In cases where the beneficiary is a minor, the claim will typically be paid to the minor's legal guardian or into a trust.
If no beneficiary is listed, the payout will generally go to the policyholder's estate.
